â FREQUENTLY ASKED QUESTIONS
Hello! How Can We Help You?
Find answers to the most common questions about medicine verification, counterfeit detection, and our quality control system.
đ¤ For Patients & Consumers
Q1. Can it detect fake or expired medicines?
â
Yes. Our tool can instantly identify if a medicine is fake, unregistered, or expired.
Simply scan the QR code or barcode on the packaging, and we'll verify it against DRAP's official database
and our AI counterfeit detection system. You'll get a clear result within seconds.
Q2. Is this service really free for patients?
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Yes, completely free. Basic medicine verification is absolutely free for all patients and consumers.
We believe medicine safety is a basic right, not a luxury. You can verify up to 50 medicines per month at no cost.
Q3. Do I need to create an account to verify medicines?
â No, not required. You can verify medicines instantly without any registration or login.
Just visit verifypharma.com/tool and scan the QR code.
However, creating a free account allows you to save your verification history and get safety alerts.
Q4. What information do I get after scanning a medicine?
đ Complete drug report. You'll receive:
- â Authenticity status (Original / Fake / Expired)
- â Batch number & expiry date
- â Manufacturer details
- â Composition & formulation
- â DRAP maximum retail price
- â Indications & side effects
Q5. What if the medicine doesn't have a QR code?
đ¤ AI still helps. No problem! Our AI counterfeit detection can analyze the medicine packaging,
print quality, and even batch number format to identify fakes with 99.7% accuracy. Just upload a clear photo of the medicine pack.
Q6. How accurate is your counterfeit detection?
đ¯ 99.7% accuracy. Our AI model has been trained on over 100,000 authentic and counterfeit samples,
validated through independent studies at Aga Khan University and Shifa International Hospitals.
Q7. Can I check medicine prices on your platform?
đ° Yes, absolutely. Every verification includes the DRAP-notified Maximum Retail Price (MRP).
If you find a pharmacy charging more, you can report it directly through our platform.
Q8. What should I do if I find a fake medicine?
â ī¸ Report immediately. Click the "Report Fake" button after verification.
We forward your report to DRAP and the manufacturer. You can also file a formal complaint
through our partner consumer protection network.
Q9. Is my data secure when I use VerifyPharma?
đ 100% secure. We are ISO 27001 certified. All scans are encrypted,
we never share personal data, and you can delete your history anytime. Your health data stays private.
Q10. Do you have an app for Android or iOS?
đą Coming soon! Currently, our web-based tool works perfectly on all devices â
mobile, tablet, and desktop. Just open the browser and scan. Our mobile app will launch in mid-2026.
đĸ For Pharmaceutical Companies
Q11. How can companies register their products?
đ§ Contact us at info@verifypharma.com.
Send your company profile, product list, and DRAP registration certificates. Our team will onboard you
within 5 working days and help integrate your products into our verification database.
Q12. What is the cost for pharmaceutical companies?
đ° Starting from Rs 5,000/month. We offer flexible plans based on your product volume
and required features. Visit our Pricing Page for detailed plans
or request a custom quote for enterprise needs.
Q13. Can we integrate your verification system into our website?
đ Yes, via our API. We offer REST API integration for hospitals, pharmacies, and e-pharmacies.
White-label solutions available. Contact our enterprise team for documentation and sandbox access.
Q14. How does your Quality Control system work?
âī¸ Complete QC dashboard. Track batches, monitor stability, manage compliance, and generate
audit-ready reports â all in one place. ISO 17025 compliant. Includes stability chamber monitoring and
real-time alerts for deviations.
Q15. Can we verify bulk stock for our hospital chain?
đĨ Yes, bulk verification available. Upload Excel files or use batch barcode scanning.
Verify thousands of products in minutes. Get complete authenticity reports with expiry tracking and
reorder alerts. Perfect for hospital pharmacies and large distributors.
Q16. How do you protect our proprietary medicine data?
đ Bank-level encryption. Your product data is stored in secure, encrypted databases.
Only authorized personnel have access. We sign strict NDAs with all partners. ISO 27001 certified
and GDPR compliant.
âī¸ Technical & General
Q17. Which barcode formats do you support?
đ 50+ formats. Including QR Code, EAN-13, EAN-8, UPC-A, UPC-E, Code 128, Data Matrix,
PDF417, Aztec, and all formats commonly used by Pakistani pharmaceutical companies.
Q18. Can I use VerifyPharma without internet?
đļ Offline mode available. Our mobile web app caches the DRAP database for 30 days.
You can scan medicines offline, and verification will sync when you're back online.
Q19. How often is your medicine database updated?
đ Weekly updates. We sync with DRAP's official registry every Monday and Thursday.
New medicines, price changes, and recalls are reflected within 24-48 hours.
Q20. Who are the doctors and experts behind VerifyPharma?
đ¨ââī¸ Leading Pakistani medical experts. Our advisory board includes Prof. Dr. Ayesha Imran
(Ex-DG DRAP), Prof. Dr. Muhammad Zafar Iqbal (AKUH), and Dr. Fatima Hassan (Shifa International).
Developed with input from 50+ hospital pharmacists.
Q21. Do you have Urdu language support?
đĩđ° Yes, Urdu language support is now Available. We understand the importance of providing information in Pakistan's national language to better serve our diverse user base.
Q22. Is VerifyPharma approved by the government?
â
VerifyPharma is an independent medicine verification platform. We are not a regulatory body, nor are we officially partnered with or endorsed by DRAP (Drug Regulatory Authority of Pakistan).
How it works:
â Pharmaceutical companies that are already DRAP-approved and licensed can register their medicine data with us.
â Only companies with valid DRAP registration certificates are eligible to onboard their products on VerifyPharma.
â We verify company credentials and DRAP licenses before allowing any medicine data to be listed in our system.
â The medicine information stored in our database is provided directly by the registered pharmaceutical companies.
Important to understand:
â Note: VerifyPharma itself is not a DRAP-approved entity. We are a private verification service that hosts data from DRAP-licensed pharmaceutical companies. Always cross-check critical medicine information with official sources.
If you are a DRAP-licensed pharmaceutical company and wish to register your products, please contact us at info@verifypharma.com for onboarding.
đ° Pricing & Plans
Q23. What are the individual subscription plans?
đ¤ Three flexible plans:
- đš Basic: Rs 500/month - 50 verifications
- đš Professional: Rs 2,000/year - 800 verifications + AI detection
- đš Advanced: Rs 5,000/5 years - 5,000 verifications + QC reports
Q24. What are the company/enterprise plans?
đĸ Business plans:
- đ¸ Small Pharma: Rs 5,000/month - 5,000 verifications + QC dashboard
- đ¸ Professional: Rs 20,000/year - 25,000 verifications + advanced QC
- đ¸ Enterprise: Rs 50,000/5 years - 150,000 verifications + API access
Q25. What payment methods do you accept?
đŗ Multiple options: JazzCash, EasyPaisa, bank transfer, credit/debit cards (Visa/Mastercard),
and NIFT for corporate clients. Invoicing available for companies.
Q26. Do you offer refunds?
âŠī¸ 30-day money-back guarantee. If you're not satisfied within the first 30 days,
we'll refund your full payment â no questions asked.
Still Have Questions?
Our team is ready to help you 24/7.
đ +92 329 8244883
âī¸ info@verifypharma.com
đŦ WhatsApp: +92 329 8244883
Average response time: < 2 hours | 24/7 Support Available
DRAP Registered
Partner since 2024
ISO 27001
Certified
WHO Compliant
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100,000+ Users
Trusted by Pakistanis
